Terms Of Service / Policies
Via Giulio Vicari 10
If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping) within 14 days of receiving your purchase. All returned or exchanged items must be in new condition. The customer is responsible for covering the costs associated with returning the unwanted item ie. shipping costs. For exchanges, shipping costs of the new exchanged item need to be covered by the customer. Please email firstname.lastname@example.org if you want to initiate a return or exchange.
Upon receiving the returned goods and inspection confirms goods have been returned in the condition they have been sent the refund will be processed to the customer.
Each customer is entitled to cancel their order before shipping has taken place and will receive a full refund. If a customer decides to cancel their order after the item has been shipped a refund will take place once the item has been returned in its original condition.
Archivea GmbH ships Internationally by either Fedex or SwissPost from Lugano, Switzerland. All of our products are printed and/or made ins Switzerland. Unless stated in the order description as a pre-order depending on the recipients location delivery takes any where between 3-10 working days and on rare occasions due to isolated locations it can be longer but rest assured you receive what you ordered or your money back guaranteed. If you have a tight deadline to receive a package please email email@example.com to see what can be done about an express delivery. We make all items by hand so please allow 3-5 weeks for us to make it.
Taxes/Duty: International orders can be subject to Customs import taxes, duties, processing fess specified by the receivers country, and are the sole responsibility of the customer or person placing the order. For USA customers you have a tax free threshold of $800 therefore anything purchased up to the value of $800 you will not be subject to import duties/taxes on arrival in the USA. Please note Switzerland is NOT part of the EU so if you are based in the EU you should expect taxes. For UK buyers as well please you must expect duties and taxes as you are purchasing items shipped from outside the UK. If for any reason a customer does not read the shipping policy before ordering and upon delivery find they have to pay import taxes upon delivery and refuse to do so, the package is returned, a refund will be processed less the cost of shipping the order and the return shipping.
All products are guaranteed to be without defect or you will be refunded as described above.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Advising us that you wish not to receive any targeted marketing.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
Archivea GmbH, Via Giulio Vicari 10. 6900 Lugano